PRIVACY POLICY

At TheStoop.ca (the “website”, “we”, “us” “The Stoop”, or “our”) your privacy matters to us. For purposes of this Privacy Policy, "you" and "your" means you as the customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. We believe that a strong relationship with our customers starts with trust, and we take that responsibility seriously.

This privacy policy applies to all users of TheStoop.ca and adheres to Internet privacy standards. Any personal information you share with us will remain strictly confidential and will only be used for its intended purpose. Information will not be sold to third parties.

This privacy statement outlines our practices for The Stoop detailing the information we collect, how we use it, and how you can manage your data. If you have any questions or concerns, please reach out to us through our Contact page.

COLLECTION OF INFORMATION

To provide you with the best experience possible, we may need to collect certain information from you. We may store correspondence related to sales, support, and accounts, including emails. Information is gathered through various channels — via telephone, email, mail, or directly on the website through the online payment service.

USE OF COLLECTED INFORMATION

The information we gather helps us deliver our online payment service and maintain our commitment to a high level of customer service. We may record correspondence for service references and to support our staff's development. Occasionally, we will use your personal information, such as purchase history, to deliver relevant and better marketing information to an individual. Your personal information will only be disclosed with your consent or to comply with applicable laws.

STORAGE OF COLLECTED INFORMATION

At The Stoop, we are dedicated to providing a safe and secure shopping experience. When you enter sensitive information (like credit card numbers), we use secure socket layer technology (SSL) to encrypt it. We do not store complete credit card details; instead, we securely pass them on for processing. We follow industry standards to protect your personal information during transmission and once received.

ACCESS TO COLLECTED INFORMATION

If your Personally Identifiable Information changes or if you no longer wish to use our services, you can correct, update, delete, or deactivate it by contacting us.

ORDERS

When you make a purchase from The Stoop, we may ask for certain Personally Identifiable Information, such as your name, email, postal address, and financial information (like credit card number and expiration date). This information is essential for billing and fulfilling your orders. If we encounter any issues processing your order, we will use this information to contact you.

CHANGES TO PRIVACY POLICY

If we make changes to our privacy policy, we will update this statement and other relevant places to keep you informed about what information we collect, how we use it, and under what circumstances we disclose it. We reserve the right to modify this privacy statement at any time, so please check back regularly. If we make significant changes, we will notify you via email or post a notice on our homepage.

PRIVACY ACT

The Stoop is committed to complying with Canadian privacy laws. We strive to ensure our privacy policy meets all legal requirements, protecting your privacy at every step. For more information about Canadian privacy laws, please visit the Office of the Privacy Commissioner of Canada’s website www.priv.gc.ca.